Frequently Asked Questions
General
General questions and answers we receive about our products and retail brands. For trade Q/A, click here.
You can get a digital copy of all our product manuals, please visit our help and support section for more information. If you require a printed copy of the manual please contact us.
In the unlikely event of a technical issue with one of our products you should contact the retailer who sold you the item. They should be able to deal with your enquiry. Should you not know who to speak to, or still require further assistance please do get in touch and a member of our team will aim to help where possible.
We are currently revamping our online retailer/stockist list, in the meantime please contact us with the product you would like to purchase and your approximate location and we’ll let you know which retailers are in your area.
Our bikes typically have a standard 1 year Warranty although this does vary from range to range; If in doubt, please refer to your product pack, or take a look at the product information one of our retailers has available.
We would suggest changing your e-bike battery every 2 years (depending on level of usage), It is commonplace for customers to buy multiple batteries (e.g. one for at home, another for their caravan etc).
Trade Q/A
Trade specific questions and answers we receive from time to time.
We specialise in own label bike brands and can work with you to design, source and import your new range.
We have several ready to go retail brands which you can buy bikes from by the container load, all designed by our in-house team. If you prefer something a little more personalised then we can work with you to develop your own brand.
We are always looking for opportunities to improve our product journey and seek to maintain high quality end products by ensuring a gated production process, with frequent reporting and QC testing throughout. Having UK staff embedded within the Asian peninsula means that we are able to have a team on site at our production facilities during key stages of the production run.
It depends. We have a growing UK retailer network and although most of our customers would purchase in large quantities we can sometimes match up a small number of retailers to create a buying group, using economies of scale to allow these customers to purchase at a price (and qty) ordinarily unavailable to a smaller retail group.